Privacy Policy

Data Security

We take data protection seriously. Your personal and payment information is secured through:

• SSL (Secure Socket Layer) encryption for safe data transmission
• Restricted access to authorized personnel only
• Firewalls and continuous monitoring
• Regular security audits and system updates
• Employee training on data protection best practices

Information We Collect

We only collect information necessary to process your orders, provide support, and comply with legal obligations. We do not collect personal data for resale or advertising purposes.

Information we may collect includes:

• Full name and contact details (email, phone number, shipping address)
• Login credentials (username and password)
• IP address, device, and browser information
• Website usage and interaction data

This data may be collected when you create an account, place an order, contact customer support, or subscribe to updates.

How We Use Your Information

Your data is used solely to provide and improve our services, including:

• Processing and fulfilling orders
• Shipping and delivery coordination
• Communicating about your account or purchases
• Responding to inquiries or support requests
• Improving our website functionality and services
• Complying with regulatory or legal requirements
• Sending marketing communications (if you have opted in, with the option to unsubscribe anytime)

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access or request deletion of your personal data
• Correct or update inaccurate information
• Withdraw consent for marketing communications
• Request restriction or portability of your data

To make a request, please contact us at support@machrio.com.

Cookies and Tracking

We use cookies to improve your browsing experience, including:

• Saving items in your shopping cart
• Remembering your login/session preferences
• Analyzing website traffic and performance

You can manage or disable cookies through your browser settings.

Information Sharing

We do not sell, rent, or trade your personal information. We only share data with trusted third parties when necessary, such as:

• Payment processors (Stripe)
• Logistics and shipping providers
• IT and website maintenance partners
• Government authorities when required by law

All third parties handling your data are contractually bound to maintain confidentiality and follow strict data protection standards.

Data Retention

We retain your personal information only as long as necessary to complete transactions, meet regulatory obligations, and support legitimate business interests (e.g., fraud prevention, dispute resolution). After this period, your data will be securely deleted or anonymized.

Governing Law

This Privacy Policy will be interpreted and applied in accordance with the laws of Hong Kong SAR and applicable international data protection regulations relevant to your location.